MySphera's Refund Policy:

Due to the subjectivity of curator opinion and personal ownership of curator promotional channels & playlists we hereby explain the refund policy of MySphera services.

We require each campaign run for a minimum of four weeks. (This allows our curators sufficient amount of time to listen to your music and track results).

In case your track has been added to at least one of the playlists created by one of the curators who partner with MySphera, within the period of 4 weeks from your submission, you will be notified via email about the new placement.

 

Who’s entitled for refund:

  • In case your track has not been added to any of the playlists created and published by MySphera’s partnered curators after four weeks from your submission, you will be refunded with half of the initial fee paid. The refund will be transferred to your paypal account according to Paypal terms of service.  *Nonetheless, if your track will be featured at least in one playlist MySphera will not offer any refund.

  • In case your track has not been matched for review by any of MySphera’s partnered curators, you will be entitled for a full of the initial fee you have paid. The refund will be transferred to your paypal account according to Paypal terms of service, within the period of 4 weeks from the submission.

 

In case you have any concern or problem please contact us at mysphera@mysphera.co.