Updated: Nov 6, 2019
Contacting Spotify is easy, but getting Spotify to respond is hard.
If You're facing a serious technical issue or just have an urgent question you need a proper answer to, it's necessary you'll know who / how to contact Spotify.
Since Spotify started their operations they had grown substantially and providing quality tailor made support to 100M+ paying users is extremely hard.
Let’s start with the basics, Spotify phone contact and Spotify email address.
Based on Spotify Terms of Service the number above (1-800-952-5210) is available only to California residents.
If you are a California resident, you may have the Agreements mailed to you electronically by sending a letter to Spotify USA Inc., Attn: General Counsel, 4 World Trade Center, 150 Greenwich Street, 62nd Floor, New York, New York 10007, USA with your email address and a request for the Agreements. In addition, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at 1-800-952-5210 in order to resolve a complaint regarding the service or to receive further information regarding use of the service.
The problem is, both ways will probably won’t get your question answered or issue fixed.
Why can’t I just contact Spotify via e-mail? You can, but because of their huge client base the chances you’ll get the response you need quickly are slim, more so, sometimes you’ll get no answer at all.
So what should I do? Spotify provides a few alternatives to contacting by mail and phone:
Which option is the best for me?
First of all, each solution is relevant for other types of issues.
The first two are effective for minor issues / difficulties when there is no urgency.
Here you’ll find answers to standard FAQs. The homepage is divided into different topics, from how to use the Spotify app to different payment options.
When Should I use it: If you want to learn how to use different Spotify features, learn about their subscription models. This means if you have a technical issue this is NOT the place to go.
This is where Spotify power users meet and discuss different aspects of the platform.
You can request an answer for your issue from experienced users or search the question directory for similar issues (There are already over 192K posts in the Help section).
When should I use it: If you encountered a minor bug / issue or you want to get other users input on a certain subject (for example: how can multiple users share a playlist). There are some solutions for technical issues but still, it’s not recommended for major bugs.
Contact Through Chat: In order to reach the chat option you’ll need to do the following:
Choose the general reason for contacting Spotify.
Then select a more specific issue.
If there is nothing that fit your issue click “Other”.
If the quick solutions Spotify provided did not help scroll down and click “I still need help”.
Fill your name and a few words describing your issue and click “Start Chat”.
When should I use it: When you have an urgent technical issue.
Although it’s not 100% effective, from what we’ve tried contacting Spotify through their chat is by far the best option, it’s both the quickest way to reach a Spotify representative and in most of the cases it will provide you with the best solution for your problems.
If you’re an artist whose music is available on Spotify you can try and contact them via a dedicated form.
When Should I use it: Only when you have questions related to your artist profile on Spotify.
Non of the solutions you mentioned had solved my problem what's next?
Sadly, we're not sure. You can try and find someone who works at Spotify via social networks such as Twitter, Instagram or Linkedin but sadly these are not official channels.