top of page

How Do I Contact Spotify?

Updated: Dec 29, 2022


How Do I contact Spotify via mail or phone

Contents:

Contacting Spotify is easy, but getting Spotify to respond is hard.

If You're facing a serious technical issue or just have an urgent question you need a proper answer to, it's necessary you'll know who / how to contact Spotify.

Since Spotify started their operations they had grown substantially and providing quality tailor made support to 100M+ paying users is extremely hard.


Let’s start with the basics, Spotify phone contact and Spotify email address.

Spotify’s US contact phone is 1-800-952-5210** and both info@spotify.com & support@spotify.com are valid contact mails through which Spotify offers customer support.


**IMPORTANT NOTICE:

Based on Spotify Terms of Service the number above (1-800-952-5210) is available only to California residents.

If you are a California resident, you may have the Agreements mailed to you electronically by sending a letter to Spotify USA Inc., Attn: General Counsel, 4 World Trade Center, 150 Greenwich Street, 62nd Floor, New York, New York 10007, USA with your email address and a request for the Agreements. In addition, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at 1-800-952-5210 in order to resolve a complaint regarding the service or to receive further information regarding use of the service.

The problem is, both ways will probably won’t get your question answered or issue fixed.

Why can’t I just contact Spotify via e-mail? You can, but because of their huge client base the chances you’ll get the response you need quickly are slim, more so, sometimes you’ll get no answer at all.

So what should I do? Spotify provides a few alternatives to contacting by mail and phone:

Which option is the best for me?

First of all, each solution is relevant for other types of issues.

The first two are effective for minor issues / difficulties when there is no urgency.

Here you’ll find answers to standard FAQs. The homepage is divided into different topics, from how to use the Spotify app to different payment options.

When Should I use it: If you want to learn how to use different Spotify features, learn about their subscription models. This means if you have a technical issue this is NOT the place to go.

This is where Spotify power users meet and discuss different aspects of the platform.

You can request an answer for your issue from experienced users or search the question directory for similar issues (There are already over 192K posts in the Help section).

When should I use it: If you encountered a minor bug / issue or you want to get other users input on a certain subject (for example: how can multiple users share a playlist). There are some solutions for technical issues but still, it’s not recommended for major bugs.

Contact Through Chat: In order to reach the chat option you’ll need to do the following:

  1. Go to https://support.spotify.com/us/contact-spotify-support/

  2. Choose the general reason for contacting Spotify.

  3. Then select a more specific issue.

  4. If there is nothing that fit your issue click “Other”.

  5. If the quick solutions Spotify provided did not help scroll down and click “I still need help”.

  6. Fill your name and a few words describing your issue and click “Start Chat”.

how to contact Spotify with chat

When should I use it: When you have an urgent technical issue.

Although it’s not 100% effective, from what we’ve tried contacting Spotify through their chat is by far the best option, it’s both the quickest way to reach a Spotify representative and in most of the cases it will provide you with the best solution for your problems.

If you’re an artist whose music is available on Spotify you can try and contact them via a dedicated form.

When Should I use it: Only when you have questions related to your artist profile on Spotify.

Non of the solutions you mentioned had solved my problem what's next?

Sadly, we're not sure. You can try and find someone who works at Spotify via social networks such as Twitter, Instagram or Linkedin but sadly these are not official channels.


24 comments

24 Comments


Ansila M
Ansila M
May 13

Number problem


Like

Explore more on grant from the Federal Government on - https://www.goody.com.ng/2024/02/fg-launches-500k-grants.html

Like

Carol Costa
Carol Costa
Dec 06, 2023

My name is Carolina Costa, and I'm a new user from Brazil. I've recently started using the app, and I'd like to express my deep dissatisfaction with the fact that I simply can't use the desktop application or even open the web player. I've tried opening an incognito tab and even using a different browser, but it seems like the link is broken as it doesn't load, and after a few minutes, the page is either marked as unavailable or non-existent. I'm appalled that for the price I pay and considering the quality of the app and service it offers, I'm unable to access it on my computer, something that should be straightforward. I'd like to understand why this issue…

Like

YOUR SYSTEM SUCKS!!! MADE MY PAYMENT LAST DEC 21,2002 FOR PREMIUM ACCOUNT AND NOW IT WAS DOWNGRADED!!!!!! BRING BACK MY PREMIUM ACCOUNT OR REFUND ME!!!!!!

Like

eileen lloyd
eileen lloyd
Sep 10, 2022

So you guys took 2 payments off me off me one in August 22nd and then another 1 yesterday for canceling I lane I think this is totally totally wrong I don't appreciate that I want my other payment back into my bank account or else I will do a complaint because you guys should not charge people for being canceled aint canceled at all Shouldn't be charged at all-in-one month 2 payments

Like
bottom of page